Ordering
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
On placing your order you submit to us the details of products you wish to order. This is then passed to the team to be processed. An order confirmation is emailed to you, the customer, acknowledging the details of products you wish to order and your contact details.
Acceptance of your order and the completion of the contract between you, the customer, and us, the seller, takes place on dispatch of the goods ordered unless we have notified you either in writing or via the telephone, that we do not accept your order.
Fraud
In the event of unauthorised use of your credit or debit card, you should immediately notify your card provider in accordance with your account terms and conditions.
Terms & Conditions
The following terms and conditions for the sale of goods (The Conditions) will govern all contracts for sale that we enter into with you, the Customer, to the exclusion of all other terms and conditions. Please read these Conditions carefully.
- These Conditions do not affect your statutory rights.
- We will happily treat each order for goods as an offer by you to purchase the goods subject to these Conditions. You are deemed to accept the Conditions when you place an order for goods with us. The email response sent to you to acknowledge receipt of your order does not constitute acceptance of it. Your offer is accepted and our contract begins with you, our valued customer, when the goods are dispatched.
- Your order for goods is subject to availability. If we are unable to supply goods to you for any reason we will try to inform you of the situation and refund any monies paid. If your goods are not available for more than 28 days we will endeavour to contact you and offer you a refund. If, however, you have not received your goods after 28 days and we have not contacted you, please contact customer services department.
We will not be responsible for compensating you for any other losses which you may suffer if we do not supply goods.
- All drawings, descriptive matter, specifications and advertising on our website are for the sole purpose of giving approximate descriptions of the goods.
- Goods, other than faulty goods, may be returned within 28 days of the date of receipt by you of the goods. As you can appreciate, all such goods must be returned in an as new condition complete with packaging and all accessories.
Unfortunately, goods which do not comply with this condition may not be returned. Where goods are returned in accordance with this provision, we will happily reimburse any money already paid by you, excluding any delivery costs for return postage. We shall reimburse you within 14 days of our receipt of the returned goods.
- We shall not be liable to you for any failure or delay in performance of our contract, if it is due to an event beyond our reasonable control. Including, without limitation; acts of God, war, industrial dispute, fire, flood, tempest and national emergencies and if so delayed we shall be entitled to a reasonable extension of time for performing such obligations.
Our responsibility for everything other than damage due to our negligence will end at the time the carrier tried to deliver the goods to you.
If you refuse delivery of a product, you may be responsible for the cost of delivery and the cost of returning the product to us. Please call us before you do this and we will happily clarify.
- IMPORTANT NOTICE: Time limit for notification of claims. If goods arrive in a damaged condition or if there is anything missing from your order, you must inform us within 7 days of either
(1) the date of delivery or
(2) the date when you ought reasonably to have known of the defect (where the defect is not apparent upon a reasonable inspection).
We request that customers inform us of damaged and/or faulty goods as soon as possible to enable us to resolve the issue with the minimum of time and inconvenience. If damaged goods returned are found not to be defective and in full working order, they will be returned to you. If you no longer want or require the product, you will be refunded in full, minus any shipping costs.
- The price for the goods will be as stipulated on the website at the time when you place your order. We are entitled to make adjustments to the price to take account of any increase in our suppliers prices, the imposition of any new taxes or duties, or if due to an error or omission the price published for the goods on our website is wrong.
We try to ensure that all prices displayed on our website are accurate, but the price of the goods on your order will need to be validated by us prior to processing your order. If there is a problem, we will inform you of the correct price and will give you the opportunity to purchase the goods at the correct price.
- All orders are positively credit card sanctioned prior to dispatch. We accept no responsibility if any details you provide us with are incorrect or if any order is held up as a result of incorrect details.
- All prices on our website are in Pounds Sterling and are inclusive of VAT but exclusive of delivery charges.
- Payments will show on your bank statements as being made to ‘SealStop’.
- The contract between us shall be deemed to have been made in England and shall be governed by English law under the jurisdiction of the courts of England and Wales. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. We will however endeavour to acknowledge all complaints within 7 working days. If you have a complaint contact us (see address in footer).
- In accordance with the Information Commissioner’s Office – Privacy and Electronic Communications Regulations, customers will be given the opportunity to opt-out of receiving promotional materials when initially providing their personal information, and during any subsequent electronic communications.
- These terms and conditions are subject to change at any time without prior notice to you. Any such change shall not affect any contract subsisting between us at the time of such change.
**Last updated on 3rd November 2023**
